How quickly do you pick up or drop off?

Wash and fold generally has a 48 hour turnaround depending on your route. If you have a drop off same day rush order, we may be able to accommodate it. Call or email us before dropping in and we can let you know. Dry cleaning is a one week turnaround.  If you need a rush order, please email us at clean@washstreet.com

How far do you pick up orders?

We pick up and deliver in cities and towns throughout Southern NH. Live out of the area, but work in ones of these cities? We pick up at homes, apartments, and businesses in the following  zip codes. If you’re out of our pickup range, you can also drop off and pick up at our Elm Street location. 

• Manchester: 03101, 03102, 03103, 03104,  03105, 03107, 03108, 03109, 03111

• Amherst: 03031

• Bedford: 03103, 03110

• Bow: 03304

• Concord: 03301, 03302, 03303, 03305

• Derry: 03038, 03041

• Dover: 03820, 03821, 03822, 03869

• Goffstown: 03045, 03102, 03110

• Hooksett: 03106

• Hudson: 03051

• Londonderry: 03053, 03032

• Merrimack: 03054

• Milford: 03055

• Nashua: 03060, 03061, 03062, 03063, 03064

• Portsmouth: 03801, 03802, 03803, 03804

• Salem: 03073, 03811

• Windham: 03087

My location is out of your pickup range, but I would like to use your service. Are there any options for me?

Yes, send us an email and we’ll see if we can help!

Do you clean leather, fur, or carpet?

Generally, no. But, we recommend bringing such items to our store location for an inspection, as some items may not be safe to clean and may take extra time.

I have personal inquiries or special requests for my laundry. What should I do?

We take all personal laundry requests. If your inquiries are complex, simply call a store location to speak to one of our specialists.

What kind of detergent do you use?

By default, all of our orders are done with a name-brand detergent, which contains NO perfumes or dyes. If you want a different or scented detergent, please let us know. Our dryer sheets are also free of perfumes. Both of these products claim to be sensitive to skin, and these are the products we have tested with our own families’ laundry. When requested, we can also use an oxi-bleach (non-chlorinated, so it won’t fade colors). If you prefer your clothing to be scented for either detergent, fabric softener, or dryer sheets, please let us know.

Will my clothes be mixed in with other people's clothes?

Absolutely not! We wash, dry and fold each clients’ clothing separately in its own labeled washer and dryer. If you receive an item in your clean clothes that is not yours, please contact us immediately.

How do I know that I am getting all of my clothes back?

We wash, dry and fold your clothing by itself and never with another order. Your order is weighed and recorded with identifying information so that our attendants can easily find your laundry. If, by chance, items are missing, please contact customer service immediately at clean@washstreet.com with any questions or concerns.

What if I have special instructions or preferences ?

Please let us know if you have special instructions in the app in your preferences section or by email at clean@washstreet.com or give us a call at 603-623-9587.

If I use a special detergent - can I bring it in to you and have you wash with that?

Of course; some of our clients prefer a certain kind of detergent. Just leave or bring your preferred detergent and let our attendant know (or add to the NOTES section and leave with your laundry for pick up).

Can I drop off bedding as well, or just clothing?

Sheets, towels and pillowcases are charged at our regular, per pound Wash & Fold rates. Comforters are priced differently. Non-down comforters are charged at $20 for twin, $35 for queen size, and $40 for king comforters.

How do I know when my clothes are done?

We will either text message or e-mail you a confirmation that order is ready.

Do you have a terms of use?

Yes, please take a moment to review our terms of use. We’re here to answer any of questions.